Shipping Options

Direct Shipping

All products, including custom and premade boxes, are shipped directly to your doorstep. We strive to provide the highest level of convenience and reliability.

• Free Standard Shipping: We offer free standard shipping on all orders within Australia, with no hidden fees or additional shipping charges applied during checkout.
• Expedited Shipping: For customers who need their orders delivered urgently, we provide expedited shipping options at an additional cost. You can select this option during the checkout process to ensure faster delivery.

Processing Time

The time it takes to prepare your order depends on the type of product you’ve ordered:

• Custom Box Orders: These orders require additional time for production. Once production is completed, the order will be processed for shipping within 1–5 business days.
• Premade Boxes: Orders for premade boxes are typically processed and shipped within 2–8 business days after we receive your order confirmation.

Delivery Time

Once your order has been shipped, the delivery time will depend on the shipping option you choose:

• Standard Shipping: With free standard shipping, orders are generally delivered within 5–10 business days from the date of shipment.
• Expedited Shipping: For faster delivery, expedited shipping ensures that your order arrives within 1–5 business days.

Please note that delivery times may vary based on your location and external factors, such as the carrier's schedule and any unexpected delays.

Shipping Terms

• We deliver to all locations across Australia, ensuring accessibility and convenience for customers nationwide.
• International shipping is also available. If you’re located outside of Australia and wish to place an order, please contact our team at sales@buyproductboxes.com.au for additional details and arrangements.
• All shipments are carefully packaged to ensure your products arrive in perfect condition. We take every precaution to safeguard your items during transit.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number. This tracking number allows you to monitor the progress of your shipment in real-time. You can use it to:

• Check the current location of your package.
• Estimate the expected delivery date.
• Stay informed about any delays or changes to the shipment status.

Should you encounter any issues with tracking, feel free to reach out to our support team at sales@buyproductboxes.com.au for assistance.

Order Issues or Delays

At Buy Product Boxes, we do our best to ensure timely deliveries. However, external factors beyond our control—such as adverse weather conditions, peak shipping periods, or delays from the courier service—may occasionally cause disruptions.

If your order is delayed or you experience any issues, please don’t hesitate to contact our customer support team. We’re here to help resolve any concerns promptly and ensure your satisfaction.

Returns and Exchanges

For details regarding returns or exchanges, please refer to our Return Policy on our website. We are committed to ensuring a smooth experience for our customers, even in the rare event of dissatisfaction.

Contact Us

If you have any additional questions or need further support, you can reach our team via email at sales@buyproductboxes.com.au. We’re always happy to assist and ensure your shopping experience with us is exceptional.